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At Twistag, our strength lies in a values-driven approach that goes beyond just delivering projects. 

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We focus on strategic thinking, transparency, collaboration, and building strong, long-term relationships to ensure our work not only meets but exceeds client expectations.

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We have expertise in crafting a wide range of products, including websites on CMS and custom software. Our services cover the entire development cycle, from frontend and backend development to testing and deploying the product. Our expertise and flexibility allow us to work across a wide range of industries, but we particularly excel in sectors where innovation and user experience are key. This includes tech, e-commerce, healthcare, AI, logistics, fintech, big data, marketing, SaaS, and more.

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Everything should be done right from the start. During the discovery and planning phase, we analyze business needs and technical requirements to define the project scope and goals. This allows us to establish clear expectations from the beginning.

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Then we use Agile and Scrum methodologies to keep our teams aligned and responsive, quickly addressing any changes or challenges that arise. We also maintain regular communication through daily stand-ups to discuss progress and the challenges we are facing. 

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Additionally, every two weeks we have sprint planning sessions to map out our goals and tasks for the upcoming two weeks. We provide demos to demonstrate how the product works, and we also hold retrospective meetings to review the previous sprint. During these meetings, we highlight achievements, identify areas for improvement, and analyze any issues that arise. You are welcome to join these meetings. 

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We recently also developed our tool, Refraction.dev, to enhance the efficiency of our development teams.

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Our product development process is designed to be thorough, collaborative, and flexible, ensuring that we deliver high-quality digital products that meet your specific needs. Here’s how it works:

1. Discovery and Planning: We start by getting to know your business inside out, identifying your goals, challenges, and the needs of your users. This phase involves extensive research, stakeholder interviews, and technical evaluations to ensure we have a clear understanding of what’s required.
2. Design and Prototyping: With a solid strategy in place, we move on to designing the user experience and interfaces. We create prototypes based on user feedback and research, allowing us to test ideas and make refinements early in the process.
3. Development and Testing: Our engineering team brings the designs to life through iterative development cycles. We use continuous integration and testing to ensure the product is built to the highest standards, addressing any issues as they arise.
4. Deployment and Maintenance: Once the product is ready, we handle the deployment, ensuring a smooth launch. But our work doesn’t stop there—we provide ongoing maintenance and support to keep your product running smoothly and efficiently.

Throughout this process, we maintain open and regular communication with you, ensuring that the project stays on track and aligned with your vision.

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Effective and constant communication is always the key to success. We ensure this by combining the right tools with a proactive mindset. You'll have direct access to your entire development team, allowing for seamless collaboration with asynchronous communication.

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We use tools like Slack for instant messaging, Jira for project tracking, and Google Meet for video calls to keep you informed and engaged. Regular standups — weekly or even daily — keep everyone aligned, and you're welcome to join or work directly with our team during in-person visits.

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We prioritize asking questions, providing context, and avoiding assumptions to ensure transparency and clarity. This approach ensures that the project stays on track and meets your expectations.

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We measure the success of a digital project through a combination of key performance indicators (KPIs), user feedback, and overall project impact.

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We start by defining clear objectives and goals with you at the outset, which allows us to track progress against these benchmarks. We look at metrics like user engagement, adoption rates, performance, and return on investment (ROI).

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Beyond quantitative data, we also gather qualitative feedback from users to understand how the product is being received and whether it meets their needs. Finally, we consider the long-term impact of the project, ensuring it aligns with your strategic goals and delivers sustained value.

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Our ultimate measure of success is a satisfied client and a product that performs exceptionally well in the real world.

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Yes, we provide comprehensive maintenance support alongside development.

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After your product is launched, our post-launch services include troubleshooting, updates, and performance optimization to ensure that your product continues to meet user needs and perform optimally. Additionally, we offer tailored training and mentorship for your team to maximize the product's potential.

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Moreover, we offer retainer agreements for ongoing maintenance and improvements, ensuring your product stays up-to-date and aligned with evolving business needs and market trends. This continuous support helps you respond quickly to real-world data and user feedback, ensuring your product remains successful long after its initial release.

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